Effective Date: September 1, 2026
At AURAZEN (operated by SAGROS Vladimir Adamovich), we are committed to providing a smooth and transparent delivery experience for our customers in the United States.
All orders are shipped directly from our international partner warehouses in China to addresses within the United States, Canada, the United Kingdom, and New Zealand. We do not ship to the European Union (EU) or other regions not listed here.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking details.
Note: Delivery times are estimates and start from the date of shipping, rather than the date of order. Delivery times can take longer than expected due to invalid addresses, customs clearance procedures, or other unforeseen logistics delays.
Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the sole responsibility of the customer upon delivery. Please check with your local customs office to determine what these additional costs will be prior to buying.
Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real-time. Please allow 24–48 hours for the tracking information to become active.
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to sender due to an incorrect address, the buyer will be responsible for re-shipping costs.
If your tracking information shows that your package was delivered but you have not received it, please check around your property or contact your local courier branch. AURAZEN is not liable for packages lost or stolen after verified delivery by the carrier.
If you have any questions regarding your shipping or order status, please contact us:
AURAZEN (operated by SAGROS Vladimir Adamovich)
NIP: 1251773303 | REGON: 529494403
Address: ul. Księdza Ignacego Skorupki 14, 05-270 Marki, Poland
Email: support@aurazen-care.com
